Billing FAQ's
- I am having a problem unposting a bill, I keep getting a message that states there is a cash receipt, credit memo or trust adjustment applied to the bill. What can I do?
- I need to unpost a bill that had Prepaid applied; do I need to take any additional steps?
- I need to unpost a bill that had Trust applied and the Trust check deposited to our Operating account; do I need to take any additional steps?
- I have entries on the bill that I want to hold until next month, can I do that?
- I have posted time and expense entries that are not showing on my selected prebill, what can cause that?
- I have already posted a bill can I still move Time or Expense entries to another client?
- Can I zero out an Expense Code or Timekeeper total in Edit Prebills without having to zero out each individual entry?
- My Matter has a prepaid balance but I don't want to apply it to this bill, how do I remove it since it's automatically applied during Prebill Select?
- I just edited a lot of time entry narratives and added task codes, now I need to reselect the prebill, will I lose all these edits?
- I have a bill that had a discount greater than the fees on the bill and now I need to unpost it but I keep getting a message that a cash receipt, credit memo or adjustment has been applied. I haven't done any of those to this bill, why am I getting this message?
- I need to write off the entire balance of an outstanding bill, how do I do this?